Welcome to the civicoundici.com website, the official Civico 11 online shop.
The products for sale on civicoundici.com are sold and invoiced by SINTESI srl based in via Nino Bixio 11 64011 Alba Adriatica (TE) Italy VAT no. 01929570677. For any information about orders, shipments and, more generally, to the acquired ones, you can contact the customer care SINTESI srl at the following addresses:
– Email customer care: info@civicoundici.com
– Telephone number: (+39) 0861 71273
Monday to Friday from 9.30 to 12.30 and from 15.30 to 18.00 (Rome / Paris / Berlin timetable: GMT +1).

Art. 1 – Acceptance of the general conditions of sale and conclusion of the contract

The contract between SINTESI srl and the Customer (ie the subject, a physical person, who makes the purchase on the Website, which can not be related to his business, entrepreneurial or professional activity) must be concluded with the acceptance, even if only partial, of the order by SINTESI srl. In case of non-acceptance of the order, SINTESI srl will provide in any case timely communication to the Customer. By placing an order in the various ways provided, according to the order form present on the Site (hereinafter the “Order”), the Customer declares to have read all the information provided to him during the purchase procedure and to accept in full the present general conditions (hereinafter the “Conditions”). These Conditions may be printed or saved on a durable medium, in compliance with the provisions of art. 12 of Legislative Decree 70/2003 and art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Art. 2 – Purchase procedure

The Civico 11 products offered for sale are only those on the civicoundici.com website at the time the Order is submitted, as described in the relevant information sheets. In any case, it is understood that the images accompanying the description of a product are for informational purposes only and may not be fully representative of its characteristics but may differ. for color and size (also because of the browser and the monitor used to access the site and display the images). The Customer to complete an Order must fill in all its parts the relevant form on the Site and send the same after carefully viewing the Conditions, as well as the characteristics of the product and / or products that it intends to purchase. The Customer must also request to SINTESI srl, where desired, the issue of a tax invoice relating to the purchase, pursuant to art. 22 D.p.R. n. 633/1972. The correct receipt of the Order is confirmed by an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will briefly summarize the conditions of purchase, as required by applicable law, as well as the data entered in the Order by the Customer, so that the same can verify the same and possibly communicate without delay the necessary corrections of incorrect data.


Art. 3Prices and payment methods

The prices shown on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site or these Conditions. The following payment methods are provided:


For payment, the PayPal circuit can be used by the customer according to the specific procedures of the same www.paypal.com. The security of transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.

Credit card (via PayPal circuit)

In case of purchase of goods with credit card payment method, the transaction can be made through the PayPal secure server. In no case and at any stage of payment will SINTESI srl be able to know the information related to the credit card of the customer, transmitted via secure connection directly to the site of the bank that manages the transaction. No computer archive of SINTESI srl will keep such data and therefore under no circumstances SINTESI srl can be held responsible for any fraudulent and undue use of credit cards by third parties upon payment. The security of transactions is guaranteed by a data encryption system (SSL) and by direct, protected and certified connections.

Bank transfer

In case of purchase by bank transfer, the bank details for payment will be displayed. The shipment of the goods will take place only upon receipt of payment in the bank. The seller reserves the right to request the client additional documents proving the ownership of the credit card. In the absence of sending the documentation the seller reserves the right not to accept the order.

Payment by check

Payment by check is valid only for Italy and must be sent by insured mail to: SINTESI srl | via Nino Bixio 11 64011 Alba Adriatica (TE) Italy. By indicating SINTESI srl in the header, once verified the validity of the check 4 / 5gg you can proceed with the order, otherwise the order will be canceled, the check will be sent back to the sender.

Art. 4Delivery of products and related expenses

The products purchased will be delivered to the address indicated by the Customer in the Order within 24-48 hours from the acceptance of the Order by SINTESI srl, at the cost indicated specifically on the Site before sending the Order. SINTESI srl reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be carried out outside the Italian borders, shipping costs and delivery times may vary. With regard to the deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient. Therefore, the Customer is invited to contact the customs authorities of their country in advance to check the costs and any import restrictions. The delivery times indicated by SINTESI srl must be considered as purely indicative and a delay with respect to the same, or any delivery made with successive fractioned shipments do not legitimize the customer to refuse the delivery itself and to request compensation or indemnity. At the time of delivery of the products, the Customer is required to check:
– that the number of packages delivered corresponds to what is indicated in the transport document.
– that the packaging is intact, undamaged, wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).
Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, with a specific indication on the delivery document of the product to be returned to the courier. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set forth in this document.

Art. 5Right of withdrawal

Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to state reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products. To exercise the right of withdrawal referred to in Article 5.1 above, the customer must send SINTESI srl a notice to that effect, within the terms indicated, to the following email address customercare@civicoundici.com, or use the appropriate form on the Site In case of withdrawal, the customer must return the products to SINTESI srl at his expense within 14 (fourteen) days of withdrawal, to the following address: SINTESI srl | via Nino Bixio 11 64011 Alba Adriatica (TE) Italy. The goods must be returned intact, complete with all its parts together with their original box, which is considered in effect an integral part of the product itself and which must not have been damaged and / or altered nor used as a single packaging external. The Exchange must be costudita and possibly used for the time strictly necessary to establish and verify its nature, characteristics and measurement, according to the normal diligence, without any signs of wear or dirt, in compliance with the following conditions:

– the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the product purchased (eg: accessories, accessories, etc …);

– because the withdrawal is possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc …)

– shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer;

– the shipment, until the certificate of receipt in the location indicated by SINTESI srl, is under the complete responsibility of the customer;

– in case of damage to the goods during transport, SINTESI srl will inform the Customer, to allow him to promptly report his complaint to the courier chosen by him and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;

– SINTESI srl will not respond in any way for damage, theft, loss occurred during or in any case depending on the shipment for return.

SINTESI srl will reimburse the Customer for the full amount already paid, within 14 (fourteen) days of withdrawal, by canceling the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not bear any cost as a consequence of such reimbursement. SINTESI srl may suspend the reimbursement until receipt of the returned product. In any case, the Customer will lose the right of withdrawal in cases where SINTESI srl ascertains that:
– the returned product and / or its accessories, and / or its packaging are not intact;
– the product is missing its external packaging and / or the original internal packaging;
– the product is missing elements integrating the same and / or accessories (eg eg closures, buckles, etc.).

In case of forfeiture of the right of withdrawal, SINTESI srl will return the purchased product to the sender, charging the shipping costs and, if already reimbursed, the price of the product


Art. 6 Complaints and request for information

Any complaint or request for information can be sent to SINTESI srl at the following addresses:

– email customer care: info@civicoundici.com
– telephone number: (+39) 0861 71273

Art. 7 – Privacy

The personal data collected with the forwarding of the Order will be processed by SINTESI srl for the sole purpose of meeting the express requests of the Customer, in compliance with Legislative Decree 196/2003 and the privacy policy on the site. Any further processing will be carried out only with the express consent of the Customer.

Art. 8 – Applicable law

The contract of sale referred to in these Conditions and its execution is governed by Italian law, with the disregard of the conflict rules and the United Nations Convention for the International Sale of Goods. For all customers, consider yourself as a physical person, for customers or retailers, with VAT or who also occasionally sell and sell products, the competent court will be that of the address SINTESI srl srl.

Art. 9 – Copyright

Trademarks, logos and other distinctive signs on the site belong to their respective owners. The use of trademarks, logos and other distinctive signs is prohibited, including reproduction on other websites by unauthorized third parties. The contents of the site are protected by copyright (texts, images and graphics).

Art. 10 – Agreement

The contract replaces all previous contracts, agreements and understandings between the parties and constitutes the entire agreement between the parties regarding the subject matter of the contract, together with the order, the general conditions relating to the use of the site and the relative conditions to the registration service. Any variation or modification of the contract must be accepted in writing by both parties.

Art. 11 – Communications

All communications between the parties must be made in writing and sent to the address of the other party indicated in the contract and in the order. The communications sent to the e-mail address of the other party, indicated on the website and in the order, are also sent in writing. Communications relating to the validity or existence of this agreement must be exclusively delivered by hand or sent by registered letter with acknowledgment of receipt.

Art. 12 – Language

The sales contract is drawn up in 2 versions: Italian, English. In case of discrepancy in the translation, the Italian version will prevail.

Art. 13 – Approval of the clauses referred to in point 1/13

With the single conclusion of each purchase order are considered approved and signed, even singularly, all the contractual conditions referred to in point 1; 2; 3; 4; 5; 6; 7; 8; 9; 10; 11; 12; ; 13;